Frequently Asked Questions
Tickets
All information about ticket sales can be found on this page.
How to get there?
All info on how to get to the festival can be found on this page.
Facilities for people with disabilities
Tickets Cactus Festival
Persons with disabilities must purchase an entrance ticket via the regular route. Info about ticket sales can be found here.
Customized service
With the support of Inter and Thuiszorgwinkel Brugge , adapted service is offered for people with disabilities. If you want to make use of this, you can contact Inter (info at the bottom of the page).
The service consists of:
• There is technical assistance (repair and spare material is provided): batteries, tires, compressor, crutches, wheelchair.
• There is extra Inter-assistance provided.
• There are paved paths on the property.
• There are adapted toilets.
• There is a reserved parking. (*)
• There is a raised grandstand (20 places) for people with a physical disability. (*)
• There is a shuttle bus to the camping. (*)
• The camping is equipped with extra assistance and a care tent.
(*) Pre-booking required via the following link.
Facilities for the little ones
Take your baby to Cactusfestival without worries!
Are you coming to the festival with your baby? Good idea, you can't get the festival atmosphere early enough!
This year, thanks to Mamado and Maternity Center De Wieg, we are again providing a feeding and nappy caravan. Mamado's caravan has a cozy breastfeeding corner. Are you breastfeeding and want to express? No problem! There is a cool box in which you can store the expressed milk and pick it up when you leave for home. In addition, there is a nursing pillow, a microwave oven, bottle warmer and a sitting area with a table for four people. Soap, hand towels and wet wipes are also provided. And don't worry in case of accidents with milk or vegetable porridges, because with a microfibre cloth everything is cleaned up in no time! There are also some facilities for the brothers and sisters.
When: Friday to Sunday, until 8 p.m.
Location: Bargeplein
Hearing protection for children ... and babies
The children's headphones are no longer unknown at Cactusfestival. From this year on, earmuffs are also available for the little ones. Don't miss out on your favorite festival without the risk of hearing damage to your little one, thanks to Lapperre.
Want to help?
Do you want to help at Cactusfestival? Do you have a pair of hands, a head or a good pair of legs to borrow? Then click here and fill in the form! Please note, there is a minimum age of 16 years!
Info for local residents
The information letter for local residents will follow in the spring of 2020.
Lost & found
Lost keys, wallet, mobile? Not nice, but it happens. All lost items are collected at our information booth on site. Feel free to drop by there, maybe someone brought it in. Found something yourself? Feel free to bring it in there. If you were unable to find your lost property during the festival, mail to info@cactusmusic.be.
Sales conditions & house rules
Entrance Cactus Festival
Entering the festival site implies consent to all preventive and control measures taken by the organizer or the security team, including possible scanning and investigation of a person search. Failure to comply with these measures will result in refusal or withdrawal of access rights.
Liability
• Changes to the program do not give rise to a full or partial refund of the festival ticket. Liability of the organizer in cases of force majeure is excluded.
• The artists and organizers of the festival cannot be held liable for damage, loss or theft, nor for any incidental accident.
• Cactus Muziekcentrum cannot be held responsible at any time for the actions of minors in the festival park!
• The organizers cannot be held liable for any damage at the campsite, as they are not the operators of the campsite. Complaints about the campsite can be directed to the campsite owner (campingorganiser@gmail.com).
Merchandise
Official sales of merchandising only take place within the festival site.
Safety & Guidelines
Security Procedures
The safety of our festival visitors, artists and their crew, employees and local residents is always an important point of attention when organizing Cactusfestival. The safety procedures are established in consultation with the police, emergency services and city authorities. Visitors may possibly be subjected to a personal search and are expected to cooperate in this. Small backpacks and bags (max. 45 cm high) remain after checking welcome in the festival park. However, visitors are expected to open this spontaneously at the entrance and show its contents to the security officers involved.Guidelines
clear guidelines have been drawn up with regard to matters that are allowed and not allowed (see below). Every effort is made to ensure that the additional checks run as smoothly as possible.Hint!
Come packed light! Do not bring unnecessary things. Leave bags and backpacks at home if possible. Large backpacks (higher than 45 cm) are not welcome anyway. We would like to thank all festival visitors for their understanding and cooperation in making it a fun and safe Cactus Festival together!Not welcome at Cactusfestival:
Mission
Cactus Muziekcentrum vzw wants to continue to profile itself as a professional and permanent music center in the non-classical music sector. The term "music centre" here refers to the combination of activities as a music club, concert and festival organizer and music education centre.
The profile as a music center focuses on the artist/musician and his/her work. Cactus Muziekcentrum vzw wants to offer a platform in which it can profile and present itself in optimal professional conditions and where it can lead to a real meeting with the public.
Its operation is not separate from what is happening in the wider society. From its own position/approach, Cactus Muziekcentrum vzw wants to anticipate in its operation and approach a number of evolutions/phenomena that are at stake in this society: globalization and migration, technological innovation and digitization, changing social connections and relationships and their importance for social cohesion, ecology and sustainability.
As a non-profit organization Cactus Muziekcentrum vzw fully invests its possible profits in making its future concerts and projects possible. In this way we can also offer opportunities to artists who are difficult to program for financial reasons.
Privacy
At Cactus Muziekcentrum vzw (organizer Cactusfestival) we are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. Here you can read what data we collect when you use our website and/or purchase tickets, why we collect this data and what we do with it. These privacy measures are in accordance with the GDPR.
Personal data
Cactus Muziekcentrum vzw processes and uses personal data for 3 reasons:
1. Use of our services (legal: contractual basis & legitimate interest)
When you register to purchase tickets, we ask you to provide personal information. This information is used to provide our services and is required for: issuing tickets / access control / determining rates / service mailing before and/or after your visit / contacting in case of program change or cancellation.
The data is stored on our own secure servers of our ticketing and website provider (Ticketmatic) or their suppliers. We will not combine this information with any other personal information we have. A ticket for a performance is personal.
2. Communication (legal: legitimate interest)
When you send email or post to us, we may keep those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of our IT partner or their suppliers. We will not combine this information with any other personal information we have. Occasionally we send e-mails with an offer for performances that are directly related to a recent visit of our customers.
3. Marketing (legal: contractual basis & legitimate interest)
Cactus Muziekcentrum vzw also uses personal data for marketing purposes. We regularly send information about our current program via electronic newsletter. Everyone is free to subscribe and unsubscribe.
Manage/delete your data and communication preferences
We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us. At the bottom of every mailing you will find the option to have your details adjusted and to manage your registration. If you want to completely delete your data and order history, you can also contact us via info@cactusmusic.be. In that case, we will remove your name, e-mail address and order history from our systems.
The registered data of children between 2 and 12 years old and their adult supervisor will be deleted immediately after the festival. This data is not used for promotional purposes.
Cookie
This website uses cookies. A cookie is a small file that is sent by this website with certain pages and is stored by your browser. We use cookies to facilitate the use of our webshop for tickets and to make it possible to log in to our website. You can disable cookies via your browser, but please note that certain functionalities of the website will no longer work. Without cookies it is not possible to order tickets on this website. The website cannot carry information about your order to the next page if your cookies are disabled.
Photography
Photo and TV recordings will be made during the festival. There is a chance that you will be photographed or filmed. These images can be used for promotional purposes (Facebook atmospheric photos, flyers, marketing brochures, press articles, festival reporting ...). If you recognize yourself in a photo and you wish to have it removed, please contact us at info@cactusmusic.be.
Questions and feedback
We regularly check whether we comply with this privacy statement. If you have any questions about this privacy policy, please contact us at info@ cactusmusic.be.